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Customer Service

Shipping & Delivery

Currently, we are only able to offer standard delivery. Delivery will take place within 10 working days of the order being placed. If we experience any issues in fulfilling your order, we will contact you with information about delivery dates, part deliveries etc. 

To ensure that you receive the best prices from us, we want to provide you with the lowest delivery costs. We base all our delivery costs on the product weight. In most cases this is normally less than £5 for your order. 

We currently only deliver to countries within the EU. To find out which countries are included, please view our FAQ section.

Should you have any further queries about shipping and delivery, please visit our FAQ section, or contact us.

Privacy & Security

Chair Mats Ltd is committed to safeguarding your privacy online. All your personal information will be used in an appropriate manner and we will never sell your personal details to third parties. To find our more about privacy and security, please read our privacy policy

At Chair Mats Ltd we take customer security extremely seriously in our responsibility as an online retailer. Our website is protected by a 128bit SSL which encrypts all sensitive data, and our shopping cart system is provided by SagePay. 

We do not store any of our customers’ financial details when they pay for their orders, and no personal details will ever be disclosed to any third party without your prior permission. 

Returns & Replacements

At Chair Mats, we want to ensure that all of our customers are satisfied with the products that they purchase. However, should you wish to return or exchange an item, it must be returned to us within 14 days from the date of purchase. All items must be 100% intact, in their original packaging and suitable for resale.   

To return an item, please contact us, by emailing us at Our customer service team is availble on 0843 289 8570. Alternatively, you can contact us using the online form which can be found on our Contact Us page, here

To find out more about our returns and replacements, please visit our FAQ section.


Currently, we can only accept orders that are placed online. You do not have to set up an account to place an order;  however we always advise that our customers create an account as it provides better security and is more convenient should you wish to amend or track your order after it has been placed.

 For more information on ordering, please visit our FAQ section, or contact us.

Payment, Pricing & Promotions

We only accept payment via credit or debit card from the following card providers: Visa, Visa Electron, Mastercard, Maestro, Delta, Solo, American Express, and Diners Club. Alternatively, you can make payment using PayPal. Unfortunately, we are unable to accept any other payment methods at this time.

 All prices displayed on our website are displayed inclusive and exclusive of VAT. Extra shipping charge may apply on certain items.

Chair Mats Limited is always looking to save our customers money and will be running monthly promotions which you can get access to by creating an account and signing up for our monthly newsletter.

To learn more about our payments, pricing and promotions, please visit our FAQ section, or contact us.

Viewing Orders

Once you have placed your order, you can view your order and order status through your account panel. To do this, please go to your account, log in and click 'check order status'.

Should you have any queries with your order, or experience any problems, please do not hesitate to contact us.

Updating Account Information

Occasionally you may need to update your account information; most of your personal details can be updated through your user account. To change your account information please log into your account and select either ‘account information’ or ‘address book’ from the account menu on the left hand side of the page.

If you experience any issues when updating your account information, please contact us.

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